Communication Services Pte Ltd

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Netwise Contact Management Suite

Take control of your business communication CMG application suits are leading in the area of Unified Communications developing products for; Presence and Availability Management, mobile integration, IP telephony, team collaboration and virtual PBXs. The product concept has become the obvious choice for more than 2.000 companies, telecom operators and organizations in Europe, USA and Australia.

CMG application suite is an advanced contact management system for modern organizations seeking to improve their customer service as well as the efficiency of their business processes. It enables switchboard operators and office users to control their presence and availability, and to easily access and manage advanced services over their telephone.

CMG application suite is a leading application suite in the area of Unified Communications developing products for; Presence and Availability Management, Attendant Consoles, Speech Dialers, Desktop Call Handling and Team Collaboration.

Contact Management (CMG) is an advanced user-friendly contact management system for telephony. It contains a whole range of applications that provide switchboard operators and other employees with all the information needed for providing a rapid and professional service over the telephone. CMG is the collective name for our comprehensive applications in contact management systems.
Benefits Contact Management Release 2007 provides cost efficiency, high quality service for customers and employees and increased productivity within the organization. With Contact Management comprehensive product suite your organization will make business communications simpler and more efficient.

Today our Contact Management solution is a clear choice for about 2000 organizations in 20 countries and more than 2 million people use CMG application suite every day.

Highlights within the new release:
- Snapware
- Mobile Client
- Visit
- Integration with Live Communication Server

The system is scaleable from 100 up to several thousand users and supports multi vendor solutions as well as hybrid (IP/legacy PBX) solution, including Aastra MX-ONE, Cisco Call Manager, etc.
 
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